Terms of Service

1. FFL License Requirement

10Scan is exclusively for licensed Federal Firearms Licensees (FFLs). You must hold a valid, active FFL issued by the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) to create an account or use 10Scan. By registering, you represent and warrant that:

• You hold a valid, active Federal Firearms License
• Your FFL has not been revoked, suspended, or is pending revocation
• You are authorized to act on behalf of the FFL holder
• You will notify us immediately if your FFL status changes

We reserve the right to verify your FFL status at any time. If your FFL is found to be invalid, expired, or revoked, your account will be terminated immediately without refund.

2. Account Responsibilities

• You are solely responsible for maintaining the confidentiality of your account credentials
• You are solely responsible for all activity that occurs under your account
• You must provide accurate, current, and complete information during registration and keep it updated
• You must notify us immediately of any unauthorized use of your account
• You may not share, transfer, or allow others to access your account
• One account per FFL - duplicate accounts may be terminated

3. Subscription, Billing & Refund Policy

Plans & Pricing

10Scan offers paid license tiers (Basic, Retail, and Unlimited) with one-time purchase and annual renewal options. Current pricing is available on our pricing page. We reserve the right to change pricing at any time. Existing subscribers will receive notice of price changes but continued use after the change constitutes acceptance.

Scan Credits

Certain license tiers include or allow the purchase of scan credits. A "Credit" is a single unit permitting the generation of one (1) EFT file through the Software. All scan credit purchases are non-refundable. Unused credits do not carry over between billing periods and have no cash value. Credits are non-transferable and may not be exchanged, sold, or assigned to another account. Upon termination or expiration of your license, any remaining credits are forfeited.

Scanner Rental & Hardware

10Scan offers fingerprint scanner hardware for purchase or rental depending on your license tier. Rented scanners remain the exclusive property of TenScan LLC at all times. If you rent a scanner, you are subject to the terms of a separate Scanner Rental Agreement, which governs rental fees, care obligations, return requirements, and replacement costs. Failure to return a rented scanner within fourteen (14) days of license termination may result in charges up to the full replacement cost of the equipment.

Free Trials

We may offer free trial periods at our sole discretion. Trial terms, duration, and availability may change at any time without notice. At the end of a trial, your subscription will begin and you will be charged unless you cancel before the trial ends.

Billing & Renewals

Subscriptions automatically renew annually. You authorize us to charge your payment method on file for each renewal. You will receive renewal reminders prior to your renewal date. Upon renewal, you may be required to re-sign applicable license agreements. Failed payments may result in service interruption after a grace period. You may provide thirty (30) days written notice prior to your renewal date to decline renewal.

No Refund Policy

All payments are final and non-refundable. TenScan LLC does not provide refunds for any reason, including but not limited to: unused subscription time, unused scan credits, mid-cycle cancellation, dissatisfaction with the service, account termination by TenScan, or service interruptions. By subscribing, you acknowledge and accept this no-refund policy.

5. Termination & Cancellation by TenScan

TenScan LLC reserves the right to suspend, restrict, or permanently terminate your account and subscription at any time, for any reason, at our sole and absolute discretion, with or without notice and without refund. Reasons for termination include but are not limited to:

• Violation of these Terms of Service
• Invalid, expired, or revoked FFL license
• Suspected fraud, abuse, or misuse of the platform
• Activity that we believe may harm TenScan, other users, or partners
• Failure to pay subscription fees
• Any other reason at our sole discretion

Upon termination, your access to 10Scan ceases immediately. You are not entitled to any refund of prepaid subscription fees. All provisions of these Terms that by their nature should survive termination shall survive, including limitation of liability, indemnification, and dispute resolution.

6. Acceptable Use

You agree not to:

• Use 10Scan for any unlawful purpose or in violation of any applicable federal, state, or local laws
• Scrape, crawl, or use automated tools to extract data from our platform
• Attempt to gain unauthorized access to our systems, other user accounts, or third-party platforms
• Resell, redistribute, sublicense, or publicly display any data obtained through 10Scan
• Interfere with or disrupt the integrity, performance, or security of our services
• Use the platform in any manner that violates ATF regulations or federal/state firearms laws
• Misrepresent your identity, FFL status, affiliation, or authorization
• Use 10Scan to facilitate straw purchases or any illegal firearms transactions
• Share screenshots, exports, or data from 10Scan with non-licensed individuals

7. Data, Biometrics & Third-Party Integrations

Local Data Storage

All fingerprint scans, photographs, driver's license data, and biometric data captured through the 10Scan desktop software are stored exclusively on your local machine. TenScan LLC does not transmit, receive, access, or store biometric data on its servers at any time.

Biometric Data Obligations

You are solely responsible for the lawful collection, storage, handling, and disposal of all biometric data captured using the Software, in compliance with all applicable biometric privacy laws (including but not limited to any state biometric information privacy acts). You are responsible for obtaining any required consent from individuals whose biometric data you capture using the Software. TenScan LLC does not obtain consent on your behalf and bears no responsibility for your handling of biometric data.

Analytics & Telemetry

The Software may collect anonymized usage data and diagnostic telemetry, including feature usage patterns, error reports, performance metrics, and system configuration information. This data is used solely to improve the Software and does not include biometric data, customer personal information, eForm content, or EFT file data. By using the Software, you consent to this data collection.

Third-Party Services

The Software may interact with third-party services including but not limited to the ATF eForms system, FBI fingerprint databases, NFA trust providers, and payment processors. TenScan LLC is not responsible for: the accuracy or acceptance of eForm submissions by the ATF, the quality of fingerprint captures, the legal validity of NFA trust documents generated through third-party services, the availability or security of third-party platforms, or any regulatory actions resulting from data submitted using 10Scan software. You use these features entirely at your own risk.

8. SMS & Notification Consent

By providing your mobile number within your account settings, you agree to receive SMS notifications from 10Scan related to license status, account updates, billing notifications, security alerts, and other account-related communications.

Message frequency varies. Message and data rates may apply depending on your mobile carrier plan.

You may opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message, or by updating your account settings. Reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. TenScan LLC is not responsible for any missed alerts, delayed notifications, or actions taken or not taken based on SMS notifications.

9. Intellectual Property

All content, features, functionality, software, design, text, graphics, logos, and trade names associated with 10Scan are the exclusive property of TenScan LLC and are protected by copyright, trademark, trade secret, and other intellectual property laws. You may not copy, modify, reverse engineer, distribute, or create derivative works from any part of our platform without prior written consent from TenScan LLC.

11. Disclaimer of Warranties

_10SCANWEB IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TENSCAN LLC SPECIFICALLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

WE DO NOT WARRANT THAT: THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; PRICING OR STOCK DATA WILL BE ACCURATE, COMPLETE, OR CURRENT; RESULTS OBTAINED FROM THE SERVICE WILL BE RELIABLE; OR ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

12. Indemnification

You agree to indemnify, defend, and hold harmless TenScan LLC DBA 10Scan, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to: your use of 10Scan, your violation of these Terms, your violation of any third-party rights, any orders placed based on 10Scan data, any regulatory actions related to your FFL, or your negligence or willful misconduct.

13. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Michigan, without regard to conflict of law principles. Any legal action arising under these Terms shall be brought exclusively in the state or federal courts located in Michigan. You consent to personal jurisdiction in such courts.

You knowingly, voluntarily, and irrevocably waive any right to a trial by jury in any action or proceeding arising out of or relating to these Terms.

You waive any right to participate in a class action lawsuit or class-wide arbitration. All claims must be brought in the parties' individual capacity and not as a plaintiff or class member in any class or representative proceeding.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with the Privacy Policy, the Software License Agreement, the End User License Agreement (EULA), and any applicable Scanner Rental Agreement, constitute the entire agreement between you and TenScan LLC regarding your use of 10Scan and supersede all prior agreements, communications, and understandings, whether written or oral. In the event of a conflict between these Terms and the Software License Agreement, the Software License Agreement shall control except with respect to provisions specific to the website and web portal.

16. Changes to These Terms

TenScan LLC may modify these Terms at any time at its sole discretion. Changes are effective immediately upon posting to this page. We may, but are not obligated to, notify you of material changes. Your continued use of 10Scan after any changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

17. SMS Messaging Terms

By providing your mobile number within your account settings, you agree to receive SMS notifications from 10Scan related to license status, account updates, billing notifications, security alerts, and other account-related communications.

Message frequency varies. Message and data rates may apply depending on your mobile carrier plan.

You may opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message. You may reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchase.

SMS messages are sent by TenScan LLC DBA 10Scan directly to registered 10Scan users for operational and account communication purposes.

Carriers are not liable for delayed or undelivered messages.

For more information, please review our Privacy Policy.

18. Contact Us

If you have questions about these Terms of Service, contact us at: